Privacy Policy
Caradoc Retreats takes your privacy seriously. This policy explains what information we collect, how we use it, and how we keep it safe. We won't bury anything in small print.
WHO WE ARE
Caradoc Retreats is a luxury lodge ownership development in the South Shropshire Hills, operated by Benchmark Property Ltd. If you have any questions about this policy or how we handle your data, contact us at hello@caradocretreats.co.uk
WHAT INFORMATION WE COLLECT
When you get in touch with us — by email, phone, WhatsApp, or through our website — we may collect:
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Your name and contact details (email address, phone number)
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Any information you choose to share in your message
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Basic website usage data (pages visited, time on site) via cookies
We do not collect payment details, sensitive personal data, or anything we don't need.
HOW WE USE YOUR INFORMATION
We use your information to:
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Respond to your enquiry and answer your questions
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Send you information about Caradoc Retreats that you've asked for
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Arrange site visits and follow-up conversations
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Improve our website and understand how people find us
We will never sell your data to third parties. We will never pass your details to anyone outside of the Caradoc Retreats team without your permission.
MARKETING
If you enquire with us, we may follow up with relevant information about the development. You can opt out at any time by replying to any email or messaging us at hello@caradocretreats.co.uk — no questions asked.
COOKIES
Our website uses cookies to understand how visitors use the site. This helps us improve the experience. You can control cookie settings through your browser at any time. We use standard analytics tools (such as Google Analytics) — no personal data is passed to these services.
HOW LONG WE KEEP YOUR DATA
We keep your contact details for as long as is necessary to manage your enquiry and any subsequent ownership process. If you ask us to remove your information at any point, we will do so promptly.
YOUR RIGHTS
Under UK GDPR, you have the right to:
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See the information we hold about you
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Ask us to correct anything inaccurate
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Ask us to delete your information
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Withdraw consent for us to contact you at any time
To exercise any of these rights, email us at hello@caradocretreats.co.uk and we'll respond within 30 days.
KEEPING YOUR DATA SAFE
We store your information securely and limit access to the Caradoc Retreats team only. We do not store financial or payment information.
CHANGES TO THIS POLICY
If we update this policy, the latest version will always be on this page. We won't make significant changes without letting you know.
CONTACT
Caradoc Retreats hello@caradocretreats.co.uk
